IT Helpdesk
If you run into any technological issues, such as Canvas, email, portal, or computer issues, please let us know! You can also look through the FAQs and Resources to see if anything there answers your questions. Please click the links below for the appropriate FAQ category. If your question is not mentioned, please see our resources or contact us.
FAQ
Jump to: Email | Portal | Canvas | Cable/Internet
I’m entering my username and password into the login page, but it isn’t logging me into my email.
This could be a few things, but the common issues are either that the password or username is simply incorrect, the username is lacking the last part of the email address (ex. @mbts.edu), or you may be using the wrong email host. If your email address ends with @student.mbts.edu, then you will use Gmail. If your email address ends with @mbts.edu, you will be using Office 365. Both are student email addresses, but they just have different hosts. Be sure to enter your full email address for your username, such as jsmith12345@mbts.edu.
How do I connect my email to Outlook or another mail client on my computer?
We recommend using the online client, accessed either through http://365.mbts.edu or https://mail.student.mbts.edu, depending on your email address (see here). The online client is simply more reliable. However, if you choose to use a mail client on your computer, you can follow the directions at the following links:
If your email ends with @mbts.edu, see: Connecting Office 365 to Outlook or Other Mail Client
If your email ends with @student.mbts.edu, see: Connecting Gmail to Outlook or Other Mail Client
How do I connect my email to my phone?
This technically depends on which phone you have and which email address you have.
If your email ends with @mbts.edu, see: Connecting Office 365 to Mobile Device
If your email ends with @student.mbts.edu, see: Connecting Gmail to Mobile Device
How can I forward my student email to my personal email?
If your email ends with @mbts.edu, see: Forwarding Office 365 Email
If your email ends with @student.mbts.edu, see: Forwarding Gmail Email
How can I reset my password?
This technically depends on which email address you have.
If your email ends with @mbts.edu, register at https://pw.mbts.edu and you can reset it yourself. You also have the option to call or email the MBTS Help Desk and we’ll be happy to help you reset it.
If your email ends with @student.mbts.edu, please call or email the MBTS Help Desk and we’ll be happy to help you reset it.
My email address ends with @student.mbts.edu. When I try to get to my email, why does it bring up my regular email and not my student email?
If your email address ends with @student.mbts.edu, then your email is hosted through Gmail, which you may be using for your regular/personal email. Make sure to log out of your regular email, by clicking your email address in the top right corner of the window and clicking “Sign out.” From there, click “Add Account” and enter your credentials for your student email.
My email address ends with @mbts.edu. When I try to get to my email, it takes me to a different site other than the Office 365 website.
First make sure that you are not accidentally trying to go to Gmail instead. If that’s not the case, you may need to delete your browsers cache and/or cookies. Please see the following link for instructions on how to do that: Clear Your Browser’s Cache
Portal
The portal keeps saying that my registration has been cancelled.
The student portal needs to have pop-ups enabled in order to run correctly. In order to enable pop-ups, see: How to Enable Pop-ups.
How can I reset my password?
This depends on which email address you have.
If your email ends with @mbts.edu, register at https://pw.mbts.edu and you can reset it yourself. You also have the option to call or email the MBTS Help Desk and we’ll be happy to help you reset it.
If your email ends with @student.mbts.edu, please call or email the MBTS Help Desk and we’ll be happy to help you reset it.
Canvas
Canvas Support Hotline
(844) 683-6440
Canvas Answer guides
Click Here
Cable/Internet
I am having an issue with either the on-campus housing internet or cable.
Please see our “Resources” section for information about how to log in to the internet. For any other questions regarding the internet, please contact us and we will connect you to the right person.