Students experiencing technological issues with software such as Canvas, email, portal, or computer issues, please contact the IT helpdesk. Please review the resources and FAQs before submitting a help desk request. If your question is not mentioned or your problem persists, please contact us.
If your question is not mentioned, please see our resources or contact us using the Contact Form below.
Email – [email protected]
Phone – 816-414-3763
Hours – Monday–Friday
8am–12pm, 1pm–5pm
Help Resources
- Logging Into On-Campus Housing Internet
- Logging Into On-Campus Housing Internet on a Mobile Device
- MBTS Alert System
- Creating an Email Signature (Faculty and Staff)
Leadership
David Meyer | Vice President of Information Technology
Frequently Asked Questions
Email FAQs
Find our most common Helpdesk requests for email accounts here.
I’m entering my username and password into the login page, but it isn’t logging me into my email.
This could be a few things, but the common issues are either that the password or username is simply incorrect, the username is lacking the last part of the email address (ex. @mbts.edu), or you may be using the wrong email host. If your email address ends with @student.mbts.edu, then you will use Gmail. If your email address ends with @mbts.edu, you will be using Office 365. Both are student email addresses, but they just have different hosts. Be sure to enter your full email address for your username, such as [email protected].
How do I connect my email to Outlook or another mail client on my computer?
We recommend using the online client, accessed either through http://365.mbts.edu or https://mail.student.mbts.edu, depending on your email address (see here). The online client is simply more reliable. However, if you choose to use a mail client on your computer, you can follow the directions at the following links:
- If your email ends with @mbts.edu, see: Connecting Office 365 to Outlook or Other Mail Client
- If your email ends with @student.mbts.edu, see: Connecting Gmail to Outlook or Other Mail Client
How do I connect my email to my phone?
This technically depends on which phone you have and which email address you have.
- If your email ends with @mbts.edu, see: Connecting Office 365 to Mobile Device
- If your email ends with @student.mbts.edu, see: Connecting Gmail to Mobile Device
I am having an issue with my on-campus cable/internet.
Please see our “Resources” section for information about how to log in to the internet. For any other questions regarding the internet, please contact us and we will connect you to the right person.
Student Portal FAQs
Find our most common Helpdesk requests for email accounts here.
The portal keeps saying that my registration has been cancelled.
The student portal needs to have pop-ups enabled in order to run correctly. In order to enable pop-ups, see: How to Enable Pop-ups.
How can I reset my password?
This depends on which email address you have.
- If your email ends with @mbts.edu, register at https://pw.mbts.edu and you can reset it yourself. You also have the option to call or email the MBTS Help Desk and we’ll be happy to help you reset it.
- If your email ends with @student.mbts.edu, please call or email the MBTS Help Desk and we’ll be happy to help you reset it.
Canvas FAQs
Find troubleshooting information for Canvas LMS here.
Canvas Support Hotline
(844) 683-6440
Canvas Answer guides
Click Here
Contact Us
You can contact us by calling or emailing us, or even stopping by if you are on campus. We recommend contacting us using the form on the IT helpdesk page.
