Welcome Desk Reception and Security Services Assistant – Part Time

Website Midwestern Seminary

Reports to Chief of Security Services
Department Security – Auxiliary Services & Operations
FLSA Status Hourly, Non-Exempt

JOB PURPOSE

The Welcome Desk Attendant/Security Services Assistant holds a unique and multifaceted role at MBTS. As the first face people encounter when coming to campus, this integral team member will see their work as an opportunity to uplift and welcome others while contributing to a positive experience for every MBTS guest.  As the Security Services Assistant, this individual performs vital administrative functions for the Campus Security department to allow the security team the freedom to protect the students, faculty, staff, and guests of Midwestern.

 ESSENTIAL FUNCTIONS

 Welcome Desk Reception

  • Answer incoming calls at main switchboard. Greet callers, provide information, transfer calls, or take messages as necessary.
  • Relay or route written or verbal messages.
  • Place telephone calls or arrange conference calls as instructed.
  • Perform various data entry or word processing tasks, update phone directories, type, or proofread documents, or create schedules.
  • Direct incoming packages or deliveries to the correct department/building
  • Greet visitors, provide informational brochures, campus maps, or directions.
  • Contact security staff members when necessary, using radio-telephones.
  • Collaborate with Auxiliary Services & Operations staff as a facility scheduler; ensure events are properly scheduled in Facilities & Resource Management Software.
  • Various other tasks as assigned by supervisors

Security Assistant

  • Act as the centralized Campus Security Authority and dispatch for Midwestern Seminary.
  • Computer data entry, data organization, and consolidation
  • Operating access control and camera systems
  • Creating ID cards for students and staff upon request
  • Monitor campus vehicle data for decals and/or ticketing
  • Leverage Security SharePoint site for research and information purposes
  • Log entries from previous patrols
  • Develop periodic reports
  • Disseminate daily and weekly updates to Security regarding key tasks
  • Facilitate Key Control Program
  • Maintain good order and discipline in use of the Rave alert system
  • Other administrative duties as assigned
  • Possess knowledge of, and ability to execute emergency protocols for the Security Department
    • Send out emergency alerts or timely and accurate warnings
    • Function as liaison between 911 dispatchers and Security Personnel
    • Use Security cameras and access control software to allow First Responders to react quickly to a rapidly evolving event.
    • Properly notify necessary parties when Emergency Action and Disaster Recovery Plans require enacting.
  • Various other tasks as assigned by supervisors

 

QUALIFICATIONS / REQUIREMENTS

Include, however not limited to:

  • Christian with high integrity, actively pursuing a relationship with God
  • Excellent communication skills, both verbal and written
  • Able to convey information to others clearly and effectively.
  • Able to actively listen; giving full attention to others, taking time to understand the points being made, asking appropriate questions, and not interrupting at inappropriate times.
  • Social Perceptiveness – aware of and able to interpret the reactions of others
  • Able to read and understand work related documents.
  • Actively seek opportunities to help others
  • Must be able to work independently and well as within a team dynamic
  • Skilled in the use of Microsoft office, including Word, Excel, PowerPoint and Outlook.
  • Experience in utilizing Planning Center Applications, helpful
  • Able to multi-task, analyze workload, and prioritize as necessary for the benefit of the department
  • Positive Attitude with a desire and willingness to learn
  • Must exhibit a strong attention to detail
  • Must be able to pass background screening, including driving record
  • Eligible to work in the United States

 

WORKING CONDITIONS

 Monday through Friday

  • 20 – 25 hours per week
  • Flexible schedule is encouraged, but not required

 

PHYSICAL REQUIREMENTS

 Frequently required to sit or stand for periods of time at desk or computer station

  • Occasionally required to stand, walk, and reach with hands and arms.
  • May be required to climb ladders, however infrequently
  • Able lift and/or move up to 50 pounds.

 

This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties or skills required for the position.